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Veras 2 sleep stages not displaying

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‎01-11-2020 08:58 - last edited on ‎01-20-2020 12:01 by Fitbit Moderator

‎01-11-2020 08:58 - last edited on ‎01-20-2020 12:01 by Fitbit Moderator

My Versa 2 was recording stages and then suddenly stopped. But here is the clincher. While it does not  record stages for me, it does when my husband wore the watch. Ideas?

 

 

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‎01-20-2020 12:01

‎01-20-2020 12:01

@redjoy53, I'm sorry for the late response. However, it's great to see you in our Fitbit forums and I'm happy to assist you with your Fitbit Versa since it stopped tracking your sleep stages.

 

Please restart your watch as described in this help article. After this, please check out this help page which provides extra information about the sleep stages feature and some tips for you to try in case the issue persists.

 

Finally, monitor your sleep and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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