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Verification code messages

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‎09-24-2022 11:51

‎09-24-2022 11:51

Im keeping receiving a lot of verification messages over and over again, without beeing me doing that. Im by any chance being hacked? Its the first time that this happened to me. 
Anyone has this problem too? This starts today… 

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‎09-24-2022 12:07

‎09-24-2022 12:07

Hello @SunsetRunner 

 

🤔 I’m wondering if this is the two factor authentication message. Two factor authentication adds an extra layer of security to your Fitbit account. Two factor authentication helps protect your Fitbit account. Every time you log into your Fitbit account, you sign in with 2 pieces of information: your password (something you know) and a verification code sent to your phone (something you have).


You can read more about it here: https://help.fitbit.com/articles/en_US/Help_article/2197.htm

 

Check to see if you have it activated by opening the Fitbit App, tap your profile picture then scroll down and tap Account Settings. Next tap Two Factor Verification. Is it enabled? If so that is why your receiving the message. You can disable it if you want. 

😃 Hopefully this provided you an answer to your question. Please come back and let me know if this indeed is what’s going on and if it’s now resolved. 

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