Verification code never comes through

[xsherlockx]

I'm trying to setup the Fitbit Pay. I entered my credit card info and it said I needed verify the card, and the only option to verify is via SMS. It doesn't show my full phone number, but the numbers it does show, looks like mine. The verification code never comes through. What can I do to get the card setup?

Moderator edit: subject for clarity

[AlejandraFitbit]

Hey @xsherlockx, it's great to welcome you.

If you are having issues setting up your card, I recommend taking a look at the help article How do I set up Fitbit Pay? and follow the instructions provide there. Also, make sure to check our Fitbit Pay Bank List.

Let me know the outcome. 

[xsherlockx]

Thank you for your response @AlejandraFitbit. I have reviewed then article and am stuck step 3 "Follow the on-screen instructions to add a payment card. In some cases, your bank may require additional verification. If you’re setting up Fitbit Pay for the first time, you’ll be prompted to set a 4-digit PIN code for your watch (if you haven’t already done so). Note that you also need to have Touch ID or a PIN code turned on for your phone."

The card is a Capital One card, so it is an accepted bank/card. I also have the Touch ID turned on for my phone. The additional verification step is where I'm stuck. On the card screen, there's a "Verify Card Now" button. When I click on it, it says "Verify via SMS" and shows a part of my phone number. The number that are shown look like my number, but I can't see all the numbers. There is also no option to verify by email, although it says "Verify your identity by contacting bank or by sending a verification code to your phone or email address." When I called Capital One, they said they cannot send a code by email or do anything else, and to call my cell service provider (I have T-Mobile). I called my cell service provider and they did not know how to help. Will I not be able to set up this card (the only card I have that is on the accepted bank list) for Fitbit Pay?

[AlejandraFitbit]

Thanks for the update @xsherlockx.

Have you tried to restart your Versa? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

After this procedure, restart your phone and try to add your card.

Let me know how it goes. 

[xsherlockx]

Hi @AlejandraFitbit, this did not work. I also want to clarify that I do not have issues adding the card, I have issues verifying the card. When I add the card, I receive an email from my credit card saying my credit card was added to Fitbit Pay. However, when I'm in the Fitbit app from my phone,  it says I need to verify my card. When I click verify, it gives me an option to verify via SMS. I never get a text message with the verification code. I hope that explains the issue. Are you saying I  do not need to verify the card to use Fitbit pay with the card I added? Thank you!

[supes]

I have precisely the same issue. It's the same in every single way. I'm surprised you seem to be receiving the run-around - it doesn't give me much hope that I'll ever get a resolution either!

[xsherlockx · Accepted solution]

Hi @supes. I was disappointed but really wanted to be able to use the FitBit Pay/Wallet so I did a lot of investigation myself. I tried to do so many different things to make it work, and finally was able to identify that I had to ask my cell service provider to enable short code SMS texting/messages. Short code SMS messages come from 5 digit numbers, instead of the regular 10 digit numbers. I hope that's the same issue with you - good luck!

[NillaWafers]

I am having this issue in 2020, crazy they have not fixed it. it is the only card I have that is approved for fitbitpay. I have managed to add to google wallet and everything else fine, but not this. I never get the code. I have called t-mobile and enabled short code and I still don't receive it. Frustrating. 

[Berniemaggs]

Thank you sooo much!!!

I had the short code sms texting message enabled by my cell phone service provider as you suggested, AND IT WORKED!!!

Thanks again 

Moderator edit: personal info removed

[NillaWafers]

Spoiler

Just wanted to say I got a weird notification out of the blue saying my card had been removed from fitbit pay. Re-added it,and actually got a code!

[Berniemaggs]

Thanks for the email.
I have since resolved my bitpay problem.
Contacted the service provider to allow short messages. That solved the
verification code problem.
Thanks again.

[Lolci]

I had the very same issue, after a month i have got this card removing message also. After the re-adding, as you wrote earlier, i received the verification message.

That way (the waiting and re-adding) was the only solution for this problem. Thank you anyway! +99999 upvote 😉

[Berniemaggs]

Glad the issue was resolved.

[artfabrique]

Amazing! That worked with T-Mobile in US. By default incoming text messages from short 5-digit numbers are disabled. I've called to T-Mobile support and it all worked out! I had to remove and add my card again, though.

[Mateo130]

Having the same problem in Hungary when I add a Revolut virtual card. My number looks all right but the message never comes through.

[Lolci]

Hi there fellow Hungarian,

i didnt get any message as well (Telekom), but after a month i got a message from Fitbit that they deleted my card from their system. I tried to add the virtual revolut card again after the card removing message, and that time i got the confirmation SMS. So, waiting & readding.. or ask your mobile provider, because it is possible that they disabled to sending out those kind of short messages.

[Mateo130]

Guess what the message arrived but only very late. Like 30+ mins later and of course those codes were already timed out as I requested many times.

Later on I tried it again and it arrived a couple of minutes later and that worked.

Maybe it was only a glitch or their system was overloaded with requests like this.

[Stumbulina]

I am having the same issue that everyone is having.  Very frustrating!  My service provider is not helpful and I tried to verify multiple times.   I’ll try deleting and reinstalling information but if that doesn’t work, any other suggestions?