help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Vers and stopped working since software update

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-19-2019 04:03

‎06-19-2019 04:03

I updated my software on my Versa via the App Store on my iPhone. Ever since then it hasn’t been working properly and now it won’t even turn on fully. It is stuck on the Fitbit logo and won’t launch. When I tried resetting it but it won’t. I also de-synced it from my phone and tried to resync via Bluetooth but my phone can’t find it. 

 

Has anyone else experienced this and how do I fix it? 

Best Answer
Labels:
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-19-2019 05:05

In response to Gusthy

‎06-19-2019 05:05

Can’t even get it to reset. How do I factory reset it when I’ve only got the Fitbit screen and I’ve disconnected it from the app (which was one of the other suggestions to resychronise it)? 

 

 

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎06-19-2019 04:29

‎06-19-2019 04:29

Factory reset probably?

Best Answer
0 Votes

‎06-19-2019 05:05

In response to Gusthy

‎06-19-2019 05:05

Can’t even get it to reset. How do I factory reset it when I’ve only got the Fitbit screen and I’ve disconnected it from the app (which was one of the other suggestions to resychronise it)? 

 

 

Best Answer
0 Votes