Versa (1) No Longer Syncing

[Dbrowne88]

Hi All,

I have had my Versa since January which is paired to a Huawei Mate 20 Pro (Android 9.1) - now I know this isn't a supported device but it has generally worked fine since then up until about a week ago. Now it has stopped syncing, essentially rendering the Versa useless.

I've tried all of the below fixes and combinations of them, all of which end up with the same result where it just stops syncing -

- Restart Versa and attempt to sync

- Restart Phone and attempt to sync

- Restart Versa and Phone

- Turn off bluetooth and sync

- Unpair Versa and try to pair again

- Uninstall and reinstall Fitbit app

- Factory Reset Versa and try to set up again - this sometimes works for about an hour then stops

- Factory Reset Phone and setup again

- Factory Reset Versa and Phone and setup again

In all situations, both Versa and phone have been updated to latest firmware, and Fitbit app updated to latest version.

Now I know my phone isn't a supported device but it's extremely frustrating that for the best part of 10 months it's been absolutely fine and now all of a sudden it's decided to stop working.

Does anyone have any other possible solution that I may have missed, or if I have any other options?

[AlvaroFitbit]

@Dbrowne88 Welcome! It's good that the community is growing! Sorry for the delay in my reply.

Let me help you with your Versa not syncing and thank you for your thoghrough troubleshooting. You didn't mention if you deleted all devices listed on the bluetooth area on your phone to clear the BT connection with your Versa. I would like that you retry some of the steps in the following order:

• Go to your phone's bluetooth settings and remove all devices listed there.
• Restart your phone and restart your device. 
• Check that no battery saving app/feature on your phone is affecting your Fitbit app.
• Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
• You can find troubleshooting instructions here.

Let me know how it goes.

[Dbrowne88]

Hi Alvaro, thanks for coming back to me.

I've tried the below steps but no luck unfortunately. It's actually at the point now where it won't pair or connect with my device at all.

I've been going back and forth with Fitbit Support, doing some troubleshooting and trying it with compatible devices but have had no success. I've been told they're aware of the issue.

Slightly frustrating as I'm in limbo with a device that no longer serves any purpose and have no idea if or when it will get a fix. Knowing my luck, I'll be told its faulty just as my warranty runs out.

[PinkTribeChick]

Mine’s doing the same thing suddenly. It was working fine yesterday...now it’s not. I’ve tried everything I know to do - including what Alvaro suggested. Now it my phone won’t acknowledge my watch at all. I’m on a Versa 1, with an iPhone 7. Both watch and phone are up to date. What’s going on here?