help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 1, dead touchscreen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-19-2020 17:43

‎04-19-2020 17:43

Touch screen started to get flaky a couple weeks ago and restarting seemed to recover it for a bit. Noticed some restarts and lower battery levels a bit after this. Now it seems the touchscreen is totally dead. I've did a factory reset today and it was still dead after that. Had it for 13 months so I think I'm just out of the warranty period. Any other fixes besides the resets out there?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎04-19-2020 18:09

‎04-19-2020 18:09

Hi @TedPNW It sounds like you have done everything you can, so I think it has died. If you are in Europe or Australia the warranty is 2 years, otherwise one. You could contact Support anyway - you never know they might have a trick up their sleeve that the rest of us dont know about.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer