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Versa 2 Alexa asking for unknown code

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‎04-16-2020 21:38 - edited ‎04-16-2020 21:39

‎04-16-2020 21:38 - edited ‎04-16-2020 21:39

Hey all!

 

so I just got my versa 2 two days ago and Alexa was working fine.  I let it charge last night and when I put it on this afternoon it was asking me for a code to be able to use Alexa after asking her to perform a task.

 

i tried resetting my Fitbit and my phone and tried logging in and out from amazon through the Alexa tab in the app.  

nothing works so far

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‎03-01-2021 12:12 - edited ‎10-14-2023 11:59

In response to Mich0074

‎03-01-2021 12:12 - edited ‎10-14-2023 11:59

Hi there @Mich0074, welcome to the Community Forums. 

To better assist you, would you mind letting me know the exact message you're getting on your watch? In the meantime, please see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-18-2020 20:07

‎04-18-2020 20:07

Were you able to resolve this?

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‎02-28-2021 08:53

‎02-28-2021 08:53

I'm having this exact same problem right now were you ever able to resolve it? Or does anybody know how to resolve it before I bring the watch back to the store

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‎03-01-2021 12:12 - edited ‎10-14-2023 11:59

In response to Mich0074

‎03-01-2021 12:12 - edited ‎10-14-2023 11:59

Hi there @Mich0074, welcome to the Community Forums. 

To better assist you, would you mind letting me know the exact message you're getting on your watch? In the meantime, please see What should I do if my voice assistant doesn't work on my Fitbit smartwatch? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer