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Versa 2 - All heart rate functionality dead

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‎05-22-2021 14:09 - last edited on ‎12-25-2022 04:25 by Moderator Alum

‎05-22-2021 14:09 - last edited on ‎12-25-2022 04:25 by Moderator Alum

I have over the last couple of days come across some issues with my 3 year old Versa 2. 

All heart rate tracking has stopped completely and obviously all associated functionality (eg calorie burn) is wrong as a result. 

Have tried the following:

- restarted device several times

- switched heart rate tracking off / sync / switched on / sync several times. 

These had no success at all. No green lights on the back of the device at all. 

Only partial success I had was to completely shut the device down using the About menu within the device. When restarting, the green lights returned and I got a heart rate for all of about 5 seconds before the lights vanished and tracking died again. 

Shall I assume that this device is now broken / faulty?

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‎05-22-2021 14:11

‎05-22-2021 14:11

Also worth noting that prior to the heart rate tracking breaking, the reminder to move notifications stopped working too, can’t get those back either regardless of the steps carried out. 

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