Versa 2 Not Tracking Workouts

[Paulobrieb32]

• Updated my Versa 2 about two days ago and now inaccurately tracks my workouts.
• Example my normal workouts, I burn around 600 to 700 calories in over an hour but now showing as 200-300
• Tried factory resetting but still the same
• Was working fine before the last update.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Paulobrieb32. 

Thank you for sharing that you've been having trouble with your Versa 2 watch. 

Before considering other options, make sure that you've tried the steps listed here below to improve accuracy of the watch for calories and workouts: 

• Try to restart your watch following the steps listed here
• Make sure your personal settings (height, weight, gender) are all accurate and updated on your account

Hope this helps.  

[Paulobrieb32]

Thanks for responding. I've done everything you advised, even factory reset my Fitbit! Exercised for today and still the same. 

It was working perfectly before I updated it

[DavideFitbit]

@Paulobrieb32 Thank you for your reply and confirming that you already tried the troubleshooting steps suggested. 

In this case, since you continue to experience the same difficulties after all the steps mentioned earlier, the best way to get more immediate help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.