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Versa 2: Blank display

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‎01-27-2021 05:00 - last edited on ‎01-27-2021 17:01 by Fitbit Moderator

‎01-27-2021 05:00 - last edited on ‎01-27-2021 17:01 by Fitbit Moderator

My Versa 2 is displaying a blank white screen. It is fully charged.

 

I have tried resetting the watch but it just alternates between the blank white screen and off. No Fitbit logo is displayed.

 

it is currently still syncing with my phone.

 

is this something you can help me with a fix or do I need to return it under warranty for repair?

 

Many thanks

 

Sam

 

Moderator Edit: Clarified subject

Moderator Edit: Personal info removed

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‎01-27-2021 17:03 - last edited on ‎08-18-2025 09:22 by Fitbit Moderator

‎01-27-2021 17:03 - last edited on ‎08-18-2025 09:22 by Fitbit Moderator

Hi @SamG66, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying our restart process before posting over here. Since restarting the device didn't work but it's still syncing information, I recommend you to change the clock face of your Versa 2 following the steps that are specified on our help article: How do I change the clock face on my Fitbit device? and let me know if the issue persists.

I'll be here if further assistance is needed. 

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‎01-27-2021 21:58

In response to RicardoFitbit

‎01-27-2021 21:58

Hi
I have tried changing the clock face and this has also had no effect.


Sent from my iPhone
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‎01-29-2021 19:49 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

In response to SamG66

‎01-29-2021 19:49 - last edited on ‎08-18-2025 09:21 by Fitbit Moderator

Your reply is appreciated @SamG66.

I'm sorry to know that you're still experiencing difficulties with your Versa 2 despite trying the troubleshooting steps that were shared on my previous post. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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