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Versa 2: Bluetooth connection issue with iPhone 8

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‎02-08-2021 19:20 - last edited on ‎02-08-2021 20:37 by Fitbit Moderator

‎02-08-2021 19:20 - last edited on ‎02-08-2021 20:37 by Fitbit Moderator

I've been having a ton of trouble keeping my Fitbit connected to my iPhone. It seems to have gotten worse with the new update that was just released. I'm on an older iOS version but that's not an excuse. Here's a picture to show what I mean. im using an iPhone 8 plus on 13.4.1 using a versa 2.

1163FFB6-4CC2-4BF2-8196-43A190C0296C.jpeg

 

 

Moderator Edit: Clarified subject

Moderator Edit: Formatting

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‎02-08-2021 20:36 - edited ‎02-08-2021 20:37

‎02-08-2021 20:36 - edited ‎02-08-2021 20:37

Hello @seanie86, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the screenshot that was attached into your post. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? Are you experiencing syncing difficulties or with the notifications feature of your Versa 2? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎02-12-2021 13:37

In response to RicardoFitbit

‎02-12-2021 13:37

Hi Ricardo it seems like I've been having trouble with the connection between my Fitbit and my iPhone for at least the last month or two. I've restarted my phone and my Fitbit a few times but continue to have trouble staying connected to my phone.

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‎02-12-2021 16:22

In response to seanie86

‎02-12-2021 16:22

Your reply is appreciated @seanie86.

 

Thanks for the details that were shared and for trying the troubleshooting steps that were shared on my previous. To further investigate this uncommon situation, can you please let me know if you're using other Bluetooth devices at the same time you use your Fitbit? Did you experience this issue after an iOS update? The Fitbit app continue running in the background or this issue beings after you force quit the app? Lastly, are you using the battery saving mode of your iPhone 8?

 

I'll be waiting for your reply.

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