Versa 2 - Data Not Cleared: Sync and Try Again (with red X)

[ZeekienVee]

I have a Versa 2 that I recently bought to replace my previous Versa 2. I've only had it two weeks and today got the red X with the Data Not Cleared, Sync and Try Again message. I was able to fix it but it took time and I had to set up my clock face photos all over again.

My question is: if this happened so early in owning this watch, does it mean it's going to keep happening? Is the watch somehow defective? Or is it a one time thing? I might want to return the watch while I still can. (Purchased with no manufacturer's warranty but it was brand new). My previous Versa 2 never did this in the two years I had it. But something else went wrong with it.

Moderator edit:  updated subject for clarity

[JuanFitbit · Accepted solution]

@ZeekienVee , A warm welcome to the Community! Thank you for your message and for your efforts. 

Please make sure that there are no other Bluetooth devices connected to your phone or nearby, for better results. 

• Proceed as follows. Some steps you have already tried but the order is important. 
• Restart your Versa 2.How do I restart my Fitbit device?
• Please on mobile device, go to Settings>Bluetooth, and remove all connections that exist with the Versa 2. (Forget, ignore or unpair device depending on the phone OS version)
• Turn off Bluetooth and restart your phone. (switch off and on again).
• When the phone is back on, turn on the Bluetooth again, but DO NOT attempt to connect to the watch from here.
• Go on the app. From here, try setting up the Versa 2 as a new device.

[ZeekienVee]

Hello Juan,

Thank you for your reply. As I said in my post, I successfully fixed the issue. But here's what I need an answer to:

If this happened so early in owning this watch, does it mean it's going to keep happening? Is the watch somehow defective? Or is it a one time thing? I might want to return the watch while I still can. (Purchased with no manufacturer's warranty but it was brand new). My previous Versa 2 never did this in the two years I had it. 

[JuanFitbit]

@ZeekienVee , Thank you for letting me know that you solved this. I might have missed that on your original post. 

This usually happens when the update was not installed properly, but we haven't heard that this is a recurring issue. 
After solving this, the watches work as they should.. 
So no worries.
Should you have any other difficulties or questions, please do not hesitate to post it on the Community! A lot of members/users will be willing to help you .  

[ZeekienVee]

OK, good to know. Thanks. Another question: I looked at the settings on the watch itself. Under "About," it says the activation date is in December of 2019. I bought this watch as "brand new" just two weeks or so ago. Does this mean that it really is not new and someone else owned it before?

[JuanFitbit]

@ZeekienVee , Thank you for your reply.  Regarding the activation date, you could ask Support, as they have the tools to verify that for you. 

[DianeJH]

I started having the same problem four days ago and contacted customer support through chat where they tried to walk me through resetting my Fitbit Versa 2.  Despite several attempt using all of the suggestions posted above and from others with the same issue, each time it seems the process of updating and downloading the app ends in the same message:  "Reset failed! Your data was not cleared.  Please try again."  My fitbit won't scroll past the clock screens and it appears it's a firmware issue.  I was told that it may be fixed when they release Version 3.84 (no date given).  This is my second Versa 2 and this one is just past the warranty (now 14 months old).  The reset button on the settings page does not show on my phone, so I only be able to attempt a reset on the watch, which does not work, despite repeated attempts.  Seeing all of the other people who have had the same problem, makes me feel that Fitbit is not standing behind their product.  I have lost confidence in the product and am reluctant to replace it with another, although I have loved the features it has.  This issue may be why Fitbit doesn't sell the Versa 2 anymore.