Versa 2 - Data not cleared. Sync and try again ERROR

[Aoife95]

The battery of my Versa 2 died and when I charged it back up to 100%, this was the error message I received. It has been like this for around 4 days now and I can't seem to get it working. 

I have tried ''solutions'' to other similar topics, such forcing restart, un-pairing it from my app to see if I could start the set up process again, but nothing I have done seems to be working and I can't get past this message when I turn it on. 

I really hope this gets resolved as I don't want this to be the end of my watch (I only have it since October 2019). 

Thanks in advance 🙂 

[Rich_Laue]

I assume your referring to the unknown Android Fitbit app, not the known Versa. 

Let's make sure that you have the latest app, then let's clear the Fitbit app cache. 

Phone settings, applications, Fitbit, storage, clear cache. 

Currently this is the suggested fix. 

[Aoife95]

Clearing the cache worked for me, thanks so much! 🙂