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Versa 2: Data not cleared, sync & try again message

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‎02-08-2021 06:14 - last edited on ‎02-08-2021 16:52 by Fitbit Moderator

‎02-08-2021 06:14 - last edited on ‎02-08-2021 16:52 by Fitbit Moderator

Quite a bit of a misfortune - I've used the Versa 2 for almost a year, enjoyed the experience and didn't face any problems up until now. The phone I synced to (Samsung Galaxy J5 (2017)) is ruined by a broken screen, and my Versa's battery ran out. I installed the Fitbit app on my Lenovo laptop, but when I powered my watch on, it keeps saying "Data not cleared. Sync & try again". For obvious reasons I cannot sync to the phone, but the watch doesn't connect to the computer either. I looked at other forums and threads, but I can't factory-reset the watch at all. What do I do now?

 

Moderator Edit: Clarified subject

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‎02-08-2021 16:47

‎02-08-2021 16:47

Welcome to the Fitbit Community @Rinnyman.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2.

 

I'm sorry to hear about your broken phone. To set up or sync the Fitbit Versa 2, you must use a compatible iPhone, iPad, or Android phone. You can’t set up this device on a Windows 10 device as stated in this article.

 

You should be able to set up and sync your watch to a different mobile device.

 

See you around.

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‎02-08-2021 16:49 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

In response to EdsonFitbit

‎02-08-2021 16:49 - last edited on ‎03-13-2025 09:39 by Fitbit Moderator

Hello @Rinnyman, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that the reason why your Versa 2 is showing the error message described in your post is because the firmware update procedure of your device wasn't successfully completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

I'll be here if further assistance is needed.

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