Versa 2 Display not working

[Lyns78]

The face on my watch has gone white and I unable to see any of info and I can't turn it off.  What can I get rid of the white and get my normal clock face and apps.

Moderator edit: subject for clarity 

[WilsonFitbit · Accepted solution]

Hello @Lyns78. Welcome to the community forums! 

Thank you for the information. At this time, I'd recommend restarting your Versa 2 by following the instructions here: How do I restart my Fitbit device?

On a side note, I've moved your post to the Other Versa Smartwatches board to keep our forums organized. 

Hope this helps. 

[DadsCatlover]

Our family members Versa 2 was working ok  a week ago, then the display started to flash different colours, display wouldn't stay bright, reverted to dim and you coudn't see anything and hard on battery, wouldn't last a day before charging.  Tried all of the self help including tapping/restart methods and replacing clock face.  Is there a upgrade for the Versa 2 in the works?  Any help would be appreciated.

[WilsonFitbit]

Hello @DadsCatlover. Welcome to the community forums! 

Thank you for the detailed information and for the troubleshooting steps you've tried prior to posting. At this time, I was able to see that you reached out to our Support Team and they provided information and assistance. If you still require further assistance or if you have any additional questions or inquiries, I recommend replying back to your case and they will be more than glad to continue assisting you. 

See you around.