Versa 2 Face fell off

[StaceyC45]

I see from others,  that this has occurred. I am very disappointed in Fitbit with their standard answer of 25% off, or 40% off a few limited choices...ones that I suspect haven't sold. Before I could reply more on the live chat ended. I have been with fitbit for more than 5 years and this is my third one. I guess my last.

[Wardc]

I am skeptical about purchasing another versa or versa 2. I purchased my versa in Nov 2018 and fitbit replaced it I believe in June 2109 because the screen popped off. Now the screen on the replacement has popped off. Started coming loose in January but I've been really careful with it. I do not shower or sleep with it on and now I am out of the warranty period. Fitbit did offer me a discount to purchase a new one. I am worried they have not fixed this issue and even with the discount its a lot of money to chance buying another one for the same thing to happen again. I really like my fitbit but i may have to look else where for a smart watch. Any input is welcomed.

[SunsetRunner]

This is extremely unusual and for it to happen to you twice with 2 different trackers makes me think there is some other external situation causing this. I can't even guess.

[SunsetRunner]

What do you mean the face fell off?

[Wardc]

I have not slept or showered with it at all...no scratches on the screens either. I take care of the things I buy.

[Dogmom80]

This just happened to mine this morning. I have had it for about 15 months. No problems whatsoever until today. Came on here looking to see if it is a common problem with other Fitbit users. 

[StaceyC45]

Sent from my iPhone

[Wardc]

Mine is the rose gold one.. I am wonder also could it be just the special edition ones?

[StaceyC45]

I love my Fitbit- but every two years I am purchasing a new watch! Getting frustrated with spending money on it. There is no indication that they have solved the issue... can’t say I am going to buy another



Sent from my iPhone

[Wardc]

The screen is literally not attached to the base of the watch anymore. It's hanging on by the insides. Whatever fitbit uses to adhere their screens just isn't lasting.

[StaceyC45]

Mine is also the special edition versa 2- but the grey one

[SavvyOne]

I have the original Versa. Bought in June or July 2018 .... My FIRST warranty replacement was December 2018; face detached from frame (glue issue?). My SECOND warranty replacement was July 2019; face detached & got hot while charging too (glue issue again?) ... and now my THIRD one (the one from July 19) ... well, that face detached too. Now when I try to ask them to warranty THAT one they only offer 25% discount on new one. They say the warranty does not reset ... but considering it's the SAME problem every time, I don't know why they wouldn't! .... It seems they have a 6-month shelf life for the face to stay put on the frame. After that, donesky! And now I'm stuck having to buy a new one. ... I only want the Versa (the Ionic doesn't offer me what I want) and since Versa regular isn't available, only light or 2, I'm going towards Versa 2 - but it appears they are having the SAME problems still! ... Mind you, I'm not THAT active and don't shower with it on. I have swam with all of them but it seems very shortly after I swim is when all the problems showcase making me think they are not having the appropriate bonding substance to keep the pieces together. I don't have the money to keep replacing a $2-300 watch every year! ... this is ridiculous! 

Anyone have any suggestions for other than Fitbit? 

[Wardc]

This is exactly what has happened to me with 2 of them and they only
offered a 25% off. I have decided to go with an apple watch.

[Puttfordough69]

I experienced the same problem, 3 months after 1 year warranty expired. Was offered 25% discount off purchase of new watch. Since this is a very well know problem on Versa models, one would think they would offer 50% discount in hopes to retain customers. I'm gonna spend a little more money and buy a Samsung

[Juju0622]

This just happened to mine too.  I have a rose gold one also.  I’ve had it 13 months exactly.  Never had a problem with it, then all of a sudden face pops off.  Ridiculous. 

[Samdrummer]

No mine fell off yesterday when I was swimming never showered with it on well I got done the face just came off had the problem with the same thing last year. I suggest that you don't buy from Fitbit anymore and buy something else from a better tracker.

[Mjacks33]

I have the same issue this is my 3rd fitbit the first 2 stopped charging, I received a replacement for the 2nd one which is also a Versa in May 2020 now the face is falling off the replacement and all they want to give me is 35% discount to purchase another one. I think I'm done with this product they don't even last a year. 

[Mjacks33]

Mine has done the exact same thing.

[Samdrummer]

I sujest getting a garmin smart watch they are better they are not touch screen which I think is better. I work in a dish room and my garmin has been doing great

[Mjacks33]

Same here