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Versa 2 - Frozen Screen

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‎07-16-2025 13:22 - last edited on ‎07-16-2025 15:09 by Fitbit Moderator

‎07-16-2025 13:22 - last edited on ‎07-16-2025 15:09 by Fitbit Moderator

My screen just shows off-hours message. I can’t do anything as screen is frozen, can’t reset watch or access settings. Can anyone help please 

 

Moderator edit: updated subject for clarity

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‎07-16-2025 17:30

‎07-16-2025 17:30

Welcome to the Fitbit Community! It's great to have you here @Dengibs! 

Thanks for reaching out regarding the screen of your Fitbit Versa 2. I want to thank you too for the efforts made so far. 

I recommend you restart your Fitbit Versa 2 according to the instructions in the following article: How do I restart my Fitbit device?. In case your device is still syncing with your smarthone, you can also try to change the clock face: How do I change the clock face on my Fitbit device?. 

I'll be around. 

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