Versa 2 GPS not working

[Lewis1805]

Hi all. 

Just got my first fitbit, the versa 2. Have a lot of issues with it to be honest. However the main issue is. If I go for a bike ride for example, when I get to the destination it says I've only done an extremely short journey something like 0.06 miles every time. Phone connected when I left. Mobile data and GPS on on my phone. Any help on that?

Side question: my emails, texts and calls only sometimes come through on the watch, any suggestions?

Many thanks

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Lewis1805, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since the GPS and notifications features are not working properly.

Please restart your Versa 2 as described in this help article. After this, check out this help page, which explains how the GPS feature works on your Fitbit device.

Regarding the notifications issue, try the troubleshooting steps that are listed in this help article.

Finally, monitor your watch for the next 24 hours and see if the issues get fixed.

Keep me posted on the outcome.