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Versa 2 GPS tracking feature won't work properly

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‎02-22-2020 23:41 - last edited on ‎04-11-2020 05:11 by Fitbit Moderator

‎02-22-2020 23:41 - last edited on ‎04-11-2020 05:11 by Fitbit Moderator

My Versa 2 gps tracking is not accurate when out running. It is coming up about 1 km short compared to my other tracking devices? How can I fix this?

 

 

Moderator edit: updated subject for clarity

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‎04-11-2020 05:10

‎04-11-2020 05:10

Hi @CarrB, due to the recent events, we apologize for the delayed response. However let me welcome you to our Fitbit Community.

 

I would like to follow up on the GPS tracking issue that your Versa 2 is experiencing and would like to know if the issue persists or if it got resolved.

 

In the meantime, please try the troubleshooting steps listed in this help article. After this, monitor the GPS feature and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-11-2020 05:10

‎04-11-2020 05:10

Hi @CarrB, due to the recent events, we apologize for the delayed response. However let me welcome you to our Fitbit Community.

 

I would like to follow up on the GPS tracking issue that your Versa 2 is experiencing and would like to know if the issue persists or if it got resolved.

 

In the meantime, please try the troubleshooting steps listed in this help article. After this, monitor the GPS feature and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎04-11-2020 05:57

‎04-11-2020 05:57

Its big known problem that doesn't look like its getting fixed any time soon i'm afraid. There's a big thread here:

 

https://community.fitbit.com/t5/Versa-Smartwatches/Distance-on-GPS-map-doesn-t-match-with-exercise-s...

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