Versa 2 GPS won't track

[ShannonTO]

Hi there, I've seen this question for a lot of other devices but not yet for the versa 2.

I want to use my fitbit with my iphone XS to track my runs with GPS. 

I have done the following three times:

- gone to settings and made sure cellular data was enabled

- gone to background app refresh and turned on

- ensured location services are on

- in the fitbit app, turned GPS on

- logged out of the fitbit app

- unpaired the versa from my phone

- turned off the versa for 3 minutes

- turned off my phone for 3 minutees

- turned everything back on

- logged back in to app

- synced my fitbit to my phone

and I still see the line "gps will not be turned on" when I go to exercise settings. 

Can anyone help with this?

[JuanJoFitbit]

Hi @ShannonTO, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since the GPS feature is not working properly. By the way, thank you for troubleshooting this issue before contacting our forums.

Please make sure that your Versa 2 has the latest firmware version. Please follow the steps listed in this help article in order to learn how to update the firmware.

Also, I'd like to share this help page which explains how the GPS feature works on your Fitbit device.

Keep me posted on the outcome.