Versa stopped tracking sleep

[Tinkerbelle410]

My versa stopped tracking my sleep a week ago. I have restarted it and turned it on and off. I have not reset it to factory settings yet, wanted to see if there are other fixes before I do that. Any tips? 

[JuanJoFitbit]

Hi @Tinkerbelle410, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Fitbit Versa since it stopped tracking your sleep. By the way, thank you for troubleshooting this issue before contacting our forums.

Please try the factory reset open the Settings app > About > Factory Reset or Clear User Data. Sync your watch before this in order to avoid losing current data.

Also, I'd like to share this help article, which explains how your Fitbit device tracks your sleep. Finally, monitor your Versa's behavior after syncing it to see your sleep data and see if the issue gets fixed.

Keep me posted on the outcome.