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Versa 2 - Heart Monitor Not Working

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Hi all, the hear rate monitor on versa 2 stopped working yesterday. No lights being emitted from the rear of the device. Have done a factory reset and checked that the monitor is correctly turned on. My feeling is that this is a hardware issue - has anyone else any experience ?

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Mine will stop and start monitoring all throughout the day.  I have no idea why, all my lights work.  If I just turn it off and back on it works.  Google it though, i have seen comments on how to fix it.  

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Thanks Nikki, I have done so to no avail. Have done what is being suggested. 

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Sorry that stinks, so many things depend on the heart monitor and that's the main reason I bought it.  If it's pretty new contact fitbit company and see if you can get it resolved.

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Currently experiencing the same no lights, no heart rate, and no sleep tracking. It’s versa 2 

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