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Versa screen won't respond

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‎11-05-2020 16:54 - last edited on ‎11-06-2020 08:17 by Fitbit Moderator

‎11-05-2020 16:54 - last edited on ‎11-06-2020 08:17 by Fitbit Moderator

My Versa display is blank. There are green lights flashing at the back.

No vibrations. Unable to reset. The logo does  not appear at all. 

It does charge and sync and everything shows on the app.

I have also changed the clock face as suggested.

 

Help!  This is my 2nd Versa with issues.   If this is not fixable.....ugh!

 

 

Moderator Edit: Clarified subject

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‎11-06-2020 08:20 - edited ‎09-15-2023 10:32

‎11-06-2020 08:20 - edited ‎09-15-2023 10:32

Hi there @CaseyMcD, thanks for stopping by in the Community Forums. I'm sorry to hear about your Versa's screen behavior, I understand where your concern is coming from and how you must be feeling.

At this moment, the limits of what I can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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