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Versa 2: Heart rate and active zone tracking issue

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‎12-01-2020 04:28 - last edited on ‎12-01-2020 16:47 by Fitbit Moderator

‎12-01-2020 04:28 - last edited on ‎12-01-2020 16:47 by Fitbit Moderator

My versa 2 does not correctly take my heart rate and therefore dies not calculate my active zone minutes. 
mall was fine until the new update to include active zone minutes - think something in the update went wrong - I’m currently in my second replacement device and gave had no luck with Fitbit support - anyone else with this issue ? 

 

Moderator Edit: Clarified subject

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‎12-01-2020 16:46

‎12-01-2020 16:46

Hi @EmmaRJ, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post, I understand how frustrating this matter can be for you. Just as stated in your post, our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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