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Versa 2 Issues With Sleep Tracking & Step Counts in Challenges

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I’ve been having ongoing issues with my Versa 2, and while the step syncing had come back (and now gone again), I haven’t been able to get sleep tracking corrected.

The last time I showed a sleep stage was July 1st, but even just sleep hours have only been showing up two or three days a week since then.

The other issue is while my steps are syncing in the app, they are repeatedly not showing up in my challenges. First week of July had no steps synced in my challenges.

The things I’ve done to fix include:

- force quit app

- restart iPhone (12)

- restart Versa (twice)

- updated app

- uninstalled & reinstalled app

- changed sleep sensitivity

- turned off and on Bluetooth 

The steps started syncing with challenges again, but have now stopped again.

Any ideas?

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