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Versa 2 white screen

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‎07-16-2022 09:50 - last edited on ‎07-17-2022 07:56 by Fitbit Moderator

‎07-16-2022 09:50 - last edited on ‎07-17-2022 07:56 by Fitbit Moderator

My Versa 2 randomly started showing a blank white screen. I tried to reset it and put it on the charger, but neither has worked. Every time I enter the app, it states it is unable to pair with Bluetooth. I tried to forget the device and reconnect, but the device will not connect. 

 

Moderator Edit: Clarified subject

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‎07-17-2022 07:58 - edited ‎06-14-2023 04:07

‎07-17-2022 07:58 - edited ‎06-14-2023 04:07

Hello there, @JD5343. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 2 before reaching out. I understand where your concern is coming from. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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