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Versa 2 Lost all data and won't sync

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‎12-03-2024 06:54 - last edited on ‎12-05-2024 09:55 by Fitbit Moderator

‎12-03-2024 06:54 - last edited on ‎12-05-2024 09:55 by Fitbit Moderator

Today I went into my Fitbit app and it asked me to log in. Usually I'm already logged in on my phone. Once I logged in I found that all of my data has been erased. I have already turned off the phone and the Fitbit. Uninstall the Fitbit app and reinstalled it and still nothing. 3 and 1/2 years worth of data gone! Did anyone else have this problem today?

 

Moderator Edit: Formatting.

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‎12-05-2024 10:04

‎12-05-2024 10:04

Welcome to the Fitbit Community, @Catzcradle. I'll be happy to assist with your lost data query.

I understand how frustrating this could be and have you checked if you used the correct email address to log in?

Andrea | Community Moderator, Fitbitp>

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Si te gustó mi respuesta regálame un Kudo. Si tu pregunta fue resuelta Acepta la solución 🙂
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