Versa 2 Not Calculating Zone Minutes

[MeMe30]

For some reason, my zone minutes are no longer calculated on watch or app. I have done softball reset on watch and even logged out of app and then back in. The software says updated.

Moderator Edit: Clarified subject

[LucioFitbit]

Hi there @MeMe30. Welcome to Community Forums.

Thank you for the troubleshooting steps performed. I'd recommend you check these articles, How do I track heart rate with my Fitbit device?, What factors can affect my heart rate reading on my Fitbit device? and What are Active Zone Minutes or active minutes on my Fitbit device?.

Hope this helps.

[Nataquarius]

I have the same issue. All zone minutes from today and yesterday have disappeared after updating this afternoon.

[LucioFitbit]

Hi there @Nataquarius. Welcome to Community Forums.

Thank you for sharing your experience.I'd recommend you follow these steps to restart your Fitbit device.

Hope this helps.

[Nataquarius]

Thanks. I already restarted before I posted.

[LucioFitbit]

Hi there @Nataquarius, it's good to have you in the Community.

I appreciate the troubleshooting steps performed. I'd suggest you contact Support Team for further assistance.

Have a good one.