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Versa 2 Not fully compatible with my Samsung Note 20 Ultra

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‎08-31-2020 09:19 - last edited on ‎09-04-2020 07:21 by Fitbit Moderator

‎08-31-2020 09:19 - last edited on ‎09-04-2020 07:21 by Fitbit Moderator

I just bought the Versa 2 only to find out my android (Samsung note 20 ultra)  is one that it is not compatible with, I have been a fitbit fan since 2010 and love everything about it, so I am hoping they add the new samsung note to the list of compatible phones, I can get some notifications but not all function like the text message alert I sometimes get (but I cannot respond or read my texts or read them) and the phone calls just show the number... I hope this gets fixed or I just wasted $200... 

 

Moderator Edit: Clarified subject

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‎09-04-2020 07:24 - edited ‎04-06-2024 04:05

‎09-04-2020 07:24 - edited ‎04-06-2024 04:05

Hi there @LoriLeibold, welcome to the Community Forums. We're sorry to hear that your Samsung Note 20 Ultra is not working perfectly with your new Versa 2.

We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services. We're always improving to provide the best assistance we can.

If you haven't done so yet, I'd suggest trying the tips and recommendations provided in this help article: Why are notifications delayed or missing?

Thank you for being a part of the Fitbit family. Please let us know if you have any questions, we'll be happy to assist you.

Maria | Community Moderator, Fitbit


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‎09-22-2020 18:46

‎09-22-2020 18:46

My issue is that my GPS doesn't  work when using for an outdoor ride. Rather annoying. So I cannot keep track of my ride, heartbeats and mileage. Sux!!

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