Versa 2 Partially Working (Screen Shutdown, Touch Unresponsive)

[RavynX]

Hello, I've had my Versa 2 for 4 months now and within the past 2-3 weeks it has been intermittently having problems.  At first when rotating my wrist the display would light up for less than a second before going black (asleep).  When this occurs the screen is not responsive to touch; within about 5-10 minutes I check again and the watch was working properly.  I could also reboot the watch and it would work properly.

This past week the watch has been completely unresponsive to touch swipes and will always display then screen goes black immediately after.  

Things I have tried to remediate the problem:

1. Reboot the watch

2. Switch to the default Versa 2 watch face

3. Removed any special settings like sleep mode during specific hours

4. Two days ago I removed the watch from my phone's app and bluetooth then did a Factory reset.  Was responsive to touch in the beginning but went back to being unresponsive all the time.

Are there any further suggestions for me to try?  The watch still counts steps, heartrate, sleep metrics, etc but it's unusable otherwise.  Thanks.

[Patricia_C88]

I am having the exact same issues. And I did the same steps as restarting and doing a factory reset.  Still same issue.  I hope someone will respond with a solution.

[Rich_Laue]

Have you checked your screen timeout setting? Found under settings on the Versa 2. Try changing it, then change back to your setting. 

[Patricia_C88]

I cannot access the settings because the touch screen doesn't work.  It is stuck on the clock face. Fyi, the clock face I use is the original clock face setting that came with the Fitbit versa 2 when I first bought it.  I have never  changed the clock face setting. 

[RavynX]

I've never changed the screen timeout from whatever the default is set to.  Unfortunately the watch is not usable at all since the screen shuts off in less than a second and is unresponsive to swiping into any other menu.

[snunn]

I am having the same exact issues and followed the same steps to remediate it. Were you able to get this resolved?

[RavynX]

I was not able to get it resolved.  I got a replacement unit after talking with Fitbit Support and sending them a video demonstrating the behavior.

[snunn]

Got it, I will try that then. Have you seen the same issue with the replacement device?

[SeanGallagher]

Exactly the same for me. Plus since this started happening battery life is drastically reduced. 

[RavynX]

My first one lasted roughly 2 months, replaced in Jan 2020 and it's still going 3 months later so *knock on wood* so far so good.