help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 Replacement does not have all features

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-18-2021 17:27

‎01-18-2021 17:27

I received my replacement Versa 2 yet it seems like I have lost all the newer features.  I cannot chose the SPO2 and other Clock faces that show active minutes or SPO2.  The sleep record is not showing.  Has anyone ever had this?  

 

I get an error when trying to change the clock face that make sure both app and device are at the latest firmware which I know the app is and would assume the Fitbit would be updated when set up.

 

I contacted support who said an update is coming out at some point in the future (Couldn't tell me when) but these features are not new and should be included when I updated it in setup??? So frustrated with Fitbit right now. Any thoughts??  

 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-18-2021 18:30

‎01-18-2021 18:30

Wait a few days to get a firmware update with the features that were added.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes