Versa 2 Screen Glitching and Button Unresponsive

[Versa2Owner]

Hello all! For the past week, my Versa 2 has suddenly been giving me problems. The screen glitches and will open apps on its own. It also won't let me scroll through the pages on the screen. Instead I will see half of the clock face and half of the apps on the first page. In addition to that, the physical button is not responsive on a consistent basis. When I contacted Fitbit I was told that because the device is out of warranty and trouble shooting did not repair the issue, my options were to buy a new device or deal with the defect. I was wondering if anyone has had a similar issue. Particularly if there was a software or firmware update that could have started this. I have been a happy customer for over 2 years with this device and now IT'S THE BANE OF MY EXISTENCE.

To cover a couple of bases. Yes, I have restarted the device. No, I will not do a reset. I have an Android. There are not currently any updates available on my app nor Versa 2. There is not damage to the device. I wear all the time but dry it off immediately when it's wet. I 

[JoanneD1128]

I'm in the same boat.  It was working but I couldn't swipe, multiple restarts, it's up to date according to the app and I have done all the tips and tricks to "fix" it.  Now my Versa 2 won't even stay charged and unable to do anything to reset it.  I've had it since October 2020 but didn't get the extended warranty on it.  It seems ironic there are others having this issue around the same time with the same version.  I wonder if this is a glitch with the Versa 2 and a way to get everyone to upgrade.  I previously had the Alta that I received for free from work and loved it until it stopped working and so I bought the Versa 2 hoping it would last a long time.  Not even 2 years later and I wish I would have saved my money and invested in an Apple watch for myself instead.  

[Versa2Owner]

@JoanneD1128 

I am starting to believe this is their attempt to make the Versa 2 obsolete. I am continuously being urged to accept the 35% off coupon issued that is good for 30 days (which would be just short of a the new devices dropping the end of summer). I don't want to buy a new device. I would like for the device that I have that suddenly stopped working to work again or to have it replaced by a company that swears that they support their customers and want them to feel validated.

[Versa2Owner]

To circle back and give an update, I know have the blue screen of death. I woke up to what is essentially a constant flashlight on my screen. It is super bright and drains the battery. I cannot turn it off because the screen is unresponsive. I will add that the device is still tracking my steps and calorie burn and keeping track of my sleep. It's so strange. 

[Versa2Owner]

Just another update! Less than 24 hours after I ordered a new watch with their coupon and another gift thrown in by Fitbit for good measure, my Versa 2 screen started to show the clock face again. Remember, I had the blue screen of death, or as I call it, the flashlight since June 28th. The screen is still unresponsive. 

[Guy_]

Hi @Versa2Owner  - if you can use the button, try a restart, if you can swipe, try a Shutdown from settings, About menu.

Also if you can sync the watch try changing Clock face from the Fitbit App, this may unlock the screen and fix any odd display.

[Quartney82]

I am having the same issue as of this week. Never had an issue before, but now it won’t let me end a workout, the button on the device doesn’t respond. I also go the exact same half clock half icon screen when trying to swipe left. I don’t want to buy a new one, I haven’t had this one that long. If that is their “fix” for it, I will probably switch to an Apple Watch!