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Versa 2 Screen Unresponsive And Syncing Issues

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‎11-11-2022 07:51 - last edited on ‎11-13-2022 12:35 by Moderator Alum

‎11-11-2022 07:51 - last edited on ‎11-13-2022 12:35 by Moderator Alum

My old phone with my Fitbit app smashed and I'm unable to see the screen. I have downloaded the app to my new phone but my versa 2 has locked and I am unable to see the screen to put the code into my app from my device so can't link my versa with the new phone

 

Moderator Edit: Clarified subject

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‎11-13-2022 12:41

‎11-13-2022 12:41

Hi there @Chloxx. Welcome to Community Forums.

 

I appreciate you shared this experience. I'd recommend you contact Support Team for further assistance.

 

Have a good one.

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