Versa 2 Snowy Screen

[Cac0323]

The screen has gone snowy. Please advise.

[SunsetRunner]

Try a Restart and do it several times if necessary.

[Cac0323]

I have done that several times and still have a snowy screen. This has only
been wore since Christmas.

[SunsetRunner]

If you can,try a Factory Reset by swiping left to Settings and then About, Factory Reset.

[Cac0323]

I have done that multiple times to no avail over 2 days. Please advise.

[SunsetRunner · Accepted solution]

Contact Customer Support.

[Hollybarry-77]

I too have a snowy screen. I have tried resetting at least 20 times to no avail. Any help you can give is appreciated.

[Cac0323]

I had to contact tech support.

[Denise25]

I have reset my Fitbit Versa 2 about 10 times and the snow won’t go away. How can we fix this!

[TazPower]

What type of support did they give you?  Were they able to fix the issue?  Or did they say, send it back for a replacement?

[Hollybarry-77]

I had to send it back for a new one. I had a valid warranty.

Sent from my iPhone

[Denise25]

The support got disconnected and I’ve yet to get another chat to connect. Now my Versa won’t do anything.

Sent from my iPhone

[TazPower]

I just got through to support. And like normal, send it back to them for a
replacement. One of these days they will produce more of a reliable
product that won’t need to be replaced within less than a year after
purchasing