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Versa 2 - Step count going crazy

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‎08-19-2021 17:52 - last edited on ‎08-19-2021 18:46 by Fitbit Moderator

‎08-19-2021 17:52 - last edited on ‎08-19-2021 18:46 by Fitbit Moderator

A few weeks ago, I noticed that my versa 2 started going berserk counting anywhere from 25,000 to 30,000 steps in a 15 minute period in the middle of the night. Not only is this completely throwing all of my stats radically off, but there doesn't seem to be anyway to edit out this incorrect information.

 

Rebooting the device didn't help, so I factory reset it. It was then fine for a few weeks, but now is doing it again. Last night 27,555 steps between 6:00 AM and 6:15 AM, completely ruining step and all related stats for the whole day. Frankly, I'm shocked that there isn't any part of your counting algorithm to prevent counting these inhuman feats.

 

What can I do to permanently fix this, and how can I fix my ruined stat history?

 

Thank you,

Stephen

 

Moderator edit:  updated subject for clarity

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‎08-19-2021 18:56

‎08-19-2021 18:56

Hi @SloSuenos ,

Nice to see you around. Thank you for your report and your efforts before contacting us. 

As the recommended steps did not help, please chat with us or give us a call. Please click here to get connected. 

See you around 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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