help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 2 - Stopped Working

Sunday - last edited Sunday by Fitbit Moderator

Sunday - last edited Sunday by Fitbit Moderator

Hi

My Versa Fitbit2 has just stopped working it’s less than 13 months old have tried all the re starts etc nothing no light blank screen. Have contacted company I purchased from but as over 180 not interested emailed Fitbit but not sorting out issues anymore by email have tried ringing on hold 20 minutes to America I think!!  
Any ideas??

thanks 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

Sunday

Sunday

Thanks for being part of our Community, welcome @Spot65 ! It would be my pleasure to help you with your Versa 2 that is no longer working.

Thank you for your efforts to resolve the issue and for your feedback on our customer service. We want you to have the best possible experience.

By entering this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue your device is experiencing.

If the recommendations listed in this article don't resolve the issue, please contact support again. There you'll find additional tools to help you better investigate your case.

This form is for your convenience. Please let me know once you've completed it.

Best Answer
0 Votes