Versa 2 - Unlock with your Phone

[1401]

I have a new Fitbit Vera 2 and trying to set it up.

I set up an account just now.

Then I follow the steps to set up the device

The Bluetooth makes a connection and recognises the device

Then it asks me for a 4 digit code from the device

But the device displays the message "Unlock with your Phone"

I do not see the device in my app yet.

And I have not entered the Code incorrectly 10 times as I never got a code to enter.

Can anyone help?

[Heather-S]

@1401 Take a look at this thread here and see if it helps you.  I'm not sure if it will because this is a new device for you so you won't be able to see it in the app.  If that thread doesn't help you, I would reach out to customer support for further instructions.