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Versa 2 and Fitbit app data differs

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‎12-10-2020 17:20 - last edited on ‎12-11-2020 14:32 by Fitbit Moderator

‎12-10-2020 17:20 - last edited on ‎12-11-2020 14:32 by Fitbit Moderator

I have noticed this a few times this week. I walk 10km every day come hell or high water and will pace up and down at the end of the day to reach this number. I have only missed my target a few times (about 10 days or so) in 5 years. Twice this week my Versa 2 watch buzzed to confirm that I hit the 10km target and displayed it too. However, after syncing after midnight, the app shows less than 10km . Similarly, my step count was over 13k but is now below. It appears to have lost the last hour of data.

 

How does this happen? I do not use anything except the Versa 2, Aria 1, and the Fitbit app. No Data sharing or other apps/tools that might confuse it.

 

Moderator Edit: Clarified subject

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‎12-17-2020 14:01

In response to RicardoFitbit

‎12-17-2020 14:01

The data for that day did eventually appear after multiple sync requests. I did reboot the Versa 2 and the iPhone 6S as well.

Both devices are/were fully up to date.

 

Next time I will delete and reinstall the Fitbit app.

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‎12-11-2020 14:32

‎12-11-2020 14:32

Hi @aNiall8, it's nice to see another post from you here in the Community Forums, welcome back.

 

Thanks for bringing this to our attention and for the details that were shared, I understand how confusing this situation can be for you. To better assist you with this, can you please let me know which mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa and try the following steps: 

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the OS version of your phone is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Looking forward to your reply.

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‎12-17-2020 14:01

In response to RicardoFitbit

‎12-17-2020 14:01

The data for that day did eventually appear after multiple sync requests. I did reboot the Versa 2 and the iPhone 6S as well.

Both devices are/were fully up to date.

 

Next time I will delete and reinstall the Fitbit app.

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‎12-18-2020 15:24

In response to aNiall8

‎12-18-2020 15:24

Your update is appreciated @aNiall8.

 

I'm happy to know that your issue was solved. Please do not hesitate to contact me back if further assistance is needed in the future with your Versa 2 or your Fitbit account, or if you have any additional questions for me to answer, I'll be here ready to help you out. 

 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

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