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Versa 2 and Fitbit app not responding

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‎03-02-2023 06:13

‎03-02-2023 06:13

Yesterday my Versa 2 stopped responding to my touch at all. Now, the Fitbit app won’t open. After I click on it, it just starts to open, but then shuts down.  Anyone know what’s going on?

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15 REPLIES 15

‎03-02-2023 06:16

‎03-02-2023 06:16

I am having the same issue and it's very irritating.  It started a few days ago and it's first saying that it can't pair my device even though my phone says it's paired.  Then, this morning it's the same thing that you described.  The app starts to open and completely shuts down.  So frustrated.

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‎03-02-2023 06:33

In response to kimmccauley

‎03-02-2023 06:33

It looks like it’s widespread. When my Versa 2 watch stopped responding to my touch, I thought maybe the company was having financial issues and is purposely making problems so we buy a new Versa!  I must watch too many crime programs on TV !!  Good luck!  I hope you get up and running soon!

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‎03-02-2023 09:05

‎03-02-2023 09:05

Same as mine- the app is up and running now- but my watch wont respond.... did you get any solution??

 

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‎03-02-2023 11:13

In response to JojoKerry6

‎03-02-2023 11:13

I just got off the phone and he had me change my face clock to the Fitbit clock, and that didn’t work so then he had me sync it, but that didn’t work so he said that there’s nothing else to do and somebody will be contacting me about it. I am sure that somethings going on internally with Fitbit that is affecting our watches, because how is it that so many people had issues all of a sudden and now there’s nothing they can do to fix it?!!  They must want us to buy a new watch so they can make money!  I’m not sure what I’m going to do. It’s irritating that all of a sudden it does that? Did you get yours fixed?

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‎03-02-2023 12:25

‎03-02-2023 12:25

My Versa 2 is not synchronizing with my Galaxy. I turned off the phone and the watch multiple times deleted an add the app again .... nothing ! still not working... I am guessing this have something to do with the company to be now manage by Google, just a guess! not happy about the service right now Google....

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‎03-02-2023 13:12

In response to Dareceptionist

‎03-02-2023 13:12

I had exact same story and conversations today, but nobody got in touch. My watch has fully shut down now - just showing the logo. I’m going to move to Apple - that’s jus not good enough for me !

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‎03-03-2023 05:51

In response to JojoKerry6

‎03-03-2023 05:51

On average the Versa lasts 1 year. Apple 3 yrs. Very disappointing that Fitbit purposely sabotaged our phones. It’s just too coincidental that we all had our phones die on us at approximately the same day & time. Customer service wouldn’t deny or admit when I asked the question about something/someone forcing our phones to die. I asked twice and they went around my question. Hey, if it was an accident, by an employee I could accept the fact that my phone was ruined, Good luck JojoKerry6 !!

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‎03-03-2023 05:54

In response to Dareceptionist

‎03-03-2023 05:54

Yes, I have decided to move - Best of luck

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‎03-03-2023 05:59

In response to lqg27

‎03-03-2023 05:59

Yep. This has happened to myself and many other people. How old is your watch?

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‎03-03-2023 06:06

In response to Dareceptionist

‎03-03-2023 06:06

My original Versa 2 has been giving me issues and not charging well the app was still installed on my old watch. Find My Phone (the green one) I did buy a new one but the fitbit app shows unavailable for my new versa 2 watch even though it says it is compatible online.

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‎03-03-2023 06:09

In response to Dareceptionist

‎03-03-2023 06:09

I bought a new watch and can't install the app as it says unavailable. I don't know if anything has to do with google buying fitbit and making changes to the app, (discontinuing challenges) maybe to the watch as well.

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‎03-03-2023 06:11

In response to Dareceptionist

‎03-03-2023 06:11

My watch is 8 years old, I've had a good run. If these issues continue I'm returning the new watch and getting something not corrupted by the take over.

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‎03-03-2023 06:15

In response to Dareceptionist

‎03-03-2023 06:15

My watch is less than 2 years old 😢

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‎03-03-2023 06:16

In response to MpowerU2Fitness

‎03-03-2023 06:16

Wow, 8 years 

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‎03-03-2023 07:12

In response to MpowerU2Fitness

‎03-03-2023 07:12

@MpowerU2Fitness You say you just bought it. Maybe you'll have find my phone available after you get the firmware update in a few days? It's on my Versa 2 and I don't even remember installing it. 

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