Versa 2 and LG Stylo 4 not working

[puckofearth]

I am getting very weird behavior out of my Phone (LG Stylo 4) and my Fitbit. Most of the normal features work ok, not that I use them too extensively, Alexa is fine, the fitness tracker stuff is fine. I use the weather app with no issues. My main problem is with Spotify for some reason, (and while I haven't tried, I am assuming other features that use the wifi won't work so well) and I keep getting a rehash of sync your watch and no internet, even though I have set up the wifi numerous times successfully. What's more interesting is that after I set up the wifi it disappears after a few minutes of inactivity on the app, so I am not sure what is going on with the watch and the phone/app. I've restarted the phone and the app numerous times as well as turning bluetooth on and off. Very strange and any help I could receive I would appreciate. 

Moderator edit: Updated subject for clarity 

[SilviaFitbit]

@puckofearth Welcome to the Community. Thanks for the details mentioned and the troubleshooting tried. 

I appreciate that you mentioned the phone that you're using. Please note that your phone or tablet is not on our list of compatible devices. We confirmed that the devices on this list are fully compatible with all features of Fitbit devices and the Fitbit app. While a phone or tablet may not be verified as fully compatible, the Fitbit app may still work with your device. 

We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit app, and are constantly working to confirm compatibility with new phone models. Be sure to verify that your phone or tablet meets the minimum operating system requirements. 

If your phone supports Bluetooth 4.0, we provide assistance and troubleshooting steps. Because your phone or tablet is not fully compatible with Fitbit devices, we can't guarantee syncing and other Fitbit features.

I'll be around if you have any additional questions. 

[puckofearth]

How can I tell if my phone has/supports Bluetooth 4.0?

[SilviaFitbit]

@puckofearth Thanks for getting back.

The best way to tell if your phone is compatible with Fitbit is by checking this article that will show the list of compatible phones and tablets to use with Fitbit. 

I'll be around if you have any additional questions. 

[2020BMW-AlexenN]

Same for me too, Fitbit Please update that and let any android phone use with it.

[2020BMW-AlexenN]

I have the same problem and I have a LG Stylo 4 too, With a versa 2 special edition. Please fix this, When I update the 2020 Firmware it fails even on my other Stylo 5. sync problems install problems and much more I need help with.