Versa 2 and One plus 6 Android Version 9

[mathurmohit99]

Hi,

I have recently brought a Versa two watch. However, after completing the setup i am not getting notifications. When i open the notification center it says "Notification service not running. A phone restart is required to re-enable notification on your tracker.

I have restarted the phone, reinstalled the app and checked the notification settings but the problem still remains. However, when i clear the data from the app settings it works. But within 30 mins the error is back and notification stops. 

Can anyone please help!!

[werionae]

Try:

1) Disable the battery optimization for the Fitbit app

2) Lock Fitbit app in multitasking switcher

3) Restart your OnePlus device

[mathurmohit99]

Hi,

Thanks for your tips. Tried them, though it worked for a while then it
again stopped.

[werionae]

Interesting, everything is working great for months on my OnePlus 7 Pro and Versa 2 (currently on Android 10 but no issues on Android 9 as well).