Versa 2 and Versa 3 stopped working after getting wet

[Monz1967]

Both my versa2 and versa3 died 18 months after purchase. Bought the 2 yr warranty so getting it replaced, but both state water resistant to 50 meter. But I see moisture on the back of the watch and i was just sitting in the pool… very disappointed with fitbit… once the replacement dies, in 18 months. Need to look else where…. Just sad…


Moderator Edit: Clarified subject

[Guy_]

Hi @Monz1967 - note, your replacement watches aren't guaranteed for 2 years, only the original is. So your warranty will end in 6 months.

[MarreFitbit]

Hi there, @Monz1967. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices. We‘re taking your comments and sentiments in regards to our products into consideration. @Guy_ Thank you so much for your input!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[PhillipsS]

I just got my Versa 2 at the end of last year. Took a shower to clean the band off and poof doesn't work any longer. Where did you find help?

[Monz1967]

Worked with fitbit customer service.

[Guy_]

Hi @PhillipsS - You can chat via the Fitbit App, click profile photo, Help & support, Contact Customer support if you bought from Fitbit.