Versa 2 appears locked

[Max1mum]

Versa 2 watch purchased mid to late 2019.

I have just completed the install of the latest o/s update pushed out to the users, which appeared to complete without issue. I then attempted to change the watch face and the screen became blank.  I pressed the single side button to reboot the device, whose screen now appears stuck, but with the message, 'X (within a circle) Data not cleared Sync and try again'

The watch appears to be syncing to both a Samsung Galaxy S8 and a windows 10 PC, as I can see recent data updates, but does not appear to allow any other type of interaction.  I have noted an alert, which states that the Bluetooth link is no longer operational, but as I normally connect via USB anyway, this should not be an issue. 

Can anyone assist?  

[JuanJoFitbit]

Hi @Max1mum, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa 2 since it seems to be stuck. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try a factory reset. To do so on your device, follow the steps below:

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. Set up your watch from scratch and see if the issue gets fixed.

Keep me posted on the outcome.