Versa 2 back button not working

[CherylMiron]

My back button stopped working today and I tried the trouble shooting from other posts I read. Any other suggestions? I've only had it for a month.

[JuanJoFitbit]

Hi @CherylMiron, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'd like to follow up and help you with your Versa 2 since the back button stopped working. By the way, thank you for troubleshooting this issue before contacting our forums.

In order to avoid providing the same information, let me know what troubleshooting steps you have tried.

In the meantime, try using a toothpick around the button in order to remove any dust or moisture that this part of the watch accumulates and affects the functionality of the button.

Keep me posted on the outcome.

[CherylMiron]

I actually returned the device and got a new one. It had only been 30 days since I purchased it. Is this a recurring problem? Is there something I can do to prevent this from happening in the future.

Sent from Yahoo Mail on Android

[JuanJoFitbit]

@CherylMiron, thank you for getting back. I'm sorry about the experience you had with your Versa 2. However, I'm glad to hear that you received a new Fitbit unit. Thank you for posting the update here.

We haven't received often reports about this issue. However, if you see anything unusual or experience the same issue, don't hesitate to let us know and we'll be happy to follow up and assist you accordingly.

See your around! 😀

[LACosentino]

I have had my Versa 2 too long to get it replaced under warranty.  What can do? My back button stopped working yesterday. I tried using the toothpick around the button and using spray air on it with no luck. Is there anywhere I can send it for repair? 

[JuanJoFitbit]

Hi @LACosentino, thank you for joining us in this thread. Regarding the button issue that your Versa 2 has experienced, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and review your warranty status.

I'll be around if any question arises.