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Versa 2 back button stop working

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‎01-04-2021 06:07

‎01-04-2021 06:07

I just received the versa 2 smartwatch for christmas, and yesterday my watch got stuck on the spotify app and wouldn't let me back out of it. After about 2 hours I was able to use it again. Now this morning its doing it again. I have reset it, but it took me almost 20 minutes to turn it back on.

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‎01-04-2021 07:03

‎01-04-2021 07:03

Hi @Nicademus33 

Welcome to the forum. I'm sorry to hear you are having an issue with your Versa. Try doing a couple of restarts in a row by holding down the button for 10+ seconds until you see the Fitbit logo, then do it again. If that doesn't clear up the issue, then the next step is to do a factory reset. You can find more troubleshooting information in the Versa 2 manual HERE.

Marci | Bellevue, WA
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‎01-13-2021 15:47

In response to MarciM

‎01-13-2021 15:47

So I'm going to have to troubleshoot it every other day? Cause it only works for a day or two, then it does it again. 

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