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Versa 2 back button won't respond

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‎08-25-2020 06:53 - last edited on ‎08-27-2020 11:25 by Fitbit Moderator

‎08-25-2020 06:53 - last edited on ‎08-27-2020 11:25 by Fitbit Moderator

I started noticing issues with my back Button yesterday on my Versa. Today it will not respond at all. I have had it since February and I have never worn it in the pool or in the shower. I tried all the tips I found in the forum and after a factory reset it is now stuck on the wallet set up screen. I'm pretty upset that something 6 months old is having issues! 

 

Moderator Edit: Clarified subject

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‎08-27-2020 11:28 - edited ‎10-09-2023 08:12

‎08-27-2020 11:28 - edited ‎10-09-2023 08:12

Hi there @Embark23, welcome to the Community Forums. I'm sorry to hear that you're feeling pretty upset. Thanks for the details provided in your post and for your time and efforts in trying to fix the back button of your Versa 2.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

Maria | Community Moderator, Fitbit


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