Versa 2 battery and screen issues

[haroon584]

Hi the screen on my Fitbit versa 2 has faded. The colours look washed out and the battery has significantly decreased. I'm not sure what to do

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @haroon584. Welcome to the Community Forums. Thanks for the details provided in your post about the issues with your Versa 2.

As a first approach, please restart your Versa 2 as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Regarding the battery, please note that as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into into consideration the conditions that impact your watch's battery.

That being said, please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.

[Opito18]

I find the same.  My Versa 2 no longer holds battery life after the last major update.  Also it spat the dummy the other day and refuses now to change time.  It won’t sync time to my phone and I cannot get it to change.  

[haroon584]

Hi there, thank you for your reply. I have factory reset the Fitbit and changed the clock face. Unfortunately the problems persist. Any other ideas?

Thank you

[haroon584]

Hi @MarreFitbit I have tried the following but have not resolved the problems. Is there anything else I could do?

Thank you