09-27-2021
10:55
- last edited on
09-27-2021
16:09
by
MarreFitbit
09-27-2021
10:55
- last edited on
09-27-2021
16:09
by
MarreFitbit
My battery was fully charged this morning and within 4 hours the battery was completely dead
Moderator Edit: Clarified subject
09-27-2021 12:31
09-27-2021 12:31
try to Shutdown the watch via Settings on the watch, wait 10 seconds and place on the charger and fully charge it.
Another thing to also try is to turn off the phone's Bluetooth.
Author | ch, passion for improvement.
09-27-2021 16:13
09-27-2021 16:13
Hi there, @annkimble. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 2. I understand where your concern is coming from.
As you may know, your Versa 2 battery should last up to 6 days. However, as with other electronic devices, the battery will depend on the features and how often they're used, such as the GPS, Spotify app or the Always-On display. While this doesn't mean that you shouldn't use them, please take into consideration the conditions that impact your watch's battery.
That being said, I'd recommend to change the clock face to one designed by Fitbit and please confirm if you've followed the tips and recommendations to maximize your watch's battery life described here.
Hope this helps.
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09-27-2021 18:07
09-27-2021 18:07
Mine is doing the exact same thing. I charged it last night and right now it’s at 9%.
09-28-2021 02:14
09-28-2021 02:14
Mine too I’m sure it’s since I updated it!
09-28-2021 05:31
09-28-2021 05:31
@Shannon-Versa2 @Oneily Welcome on board. I'm sorry to hear you both are also having this inconvenience.
If you two have already followed and took these tips and recommendations into consideration, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We hope your issue is solved soon.
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09-30-2021 19:54
09-30-2021 19:54
Thank you for your reply, I ended up doing a factory reset and left the face clock it came with and all other settings off or dimmed and the battery didn’t last more then 3 days. For the first day it went through 10%, the second about double that and today first thing it was at 55 and 11 hrs later it’s a 11%. I fully charge it over night so I know the battery is always full. Any other suggestions?
10-01-2021 05:02 - edited 12-23-2023 02:48
10-01-2021 05:02 - edited 12-23-2023 02:48
@Shannon-Versa2 Anytime! I'm sorry to hear that the steps recommended didn't work.
At this point, as I've mentioned above, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.
We look forward to getting you back on track.
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10-03-2021 01:30
10-03-2021 01:30
Mine, too.