Versa 2 not scrolling

[CSarha93]

Versa 2 in the 24 hrs with last charge not letting me scroll to switch screens.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @CSarha93. 

Thank you for sharing that you've been experiencing this inconvenience with your Versa 2. 

If you haven't done so already, I recommend that you try to restart your watch following the steps listed here, as this has been useful for other users experiencing something similar.  

If you already tried the restart procedure and you continue to experience the same inconvenience, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day. 

[CSarha93]

The restart has caused the upper left corner of my screen turn black & screen still does not scroll, I can’t get to other apps on on my Versa 2. I even tried changing clock face BEFORE restart still wouldn’t scroll.
Thanks,
Stephanie Manchester-Wilkie

Sent from my iPhone

[DavideFitbit]

@CSarha93 Thank you for your reply and confirming that you already tried the troubleshooting steps suggested. 

I've sent your information to the Customer Support team for further assistance with this, but was informed that you already have a case created or that you already got in touch with them. In this case, they will let you know how to proceed. 

Have a great day.