Versa 2 battery draining quickly

[Tuckerdog88]

I’ve had my Versa 2 for about a year and it’s been great. Overnight my watch suddenly discharged quickly. I woke up to it completely drained. I charged it for a couple hours to full and went about my day. Less than 8 hours later it has drained again. It used to last 3-5 days between charges. I’ve made no changes to settings and added nothing new. Any suggestions?

Moderator edit: updated subject for clarity

[EdsonFitbit]

Welcome to the Fitbit Community, @Tuckerdog88.

Thank you for the information provided.

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

See you around.

[Sabrina.shaw]

I had the same issue with my Versa Lite! I have had it for just over a year now! What did they say?! 

[EdsonFitbit]

Welcome to the Fitbit Community, @Sabrina.shaw.

Thank you for the information provided.

You can find some recommendations in this article to extend the battery life of your Fitbit device.

Whether this doesn't work, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

If you have any question, please let us know.

[Guy_]

@Sabrina.shaw 

There's a known issue with the iOS Fitbit App causing high battery drain.

Have a look at these posts it may apply.

[KayeDee]

Mine did the same thing. I called Customer Support and followed all their instructions. Nothing helped. So I requested they elevate me to a supervisor and requested a replacement. 

[Sabrina.shaw]

Did they help? Because mine won't even charge now. It's completely dead..... can have it on the charger and nothing. The screen is totally black, won't even vibrate anymore.

Thanks! Unfortunately I've tried them all and it won't even turn on or charge now.

Thanks for your reply. None of the solutions helped. I will be calling your support after work.

Moderator edit: merged replies

[CheriVee]

I have the same issue with my Versa 2.  It worked perfectly for a little over a year.  The battery started draining quickly 2 months ago, so I began to just wear it when I walked.  Last week while charging, the Fitbit became hot, and now it doesn’t charge at all.  Very disappointed that my Versa 2 only worked properly for a year. 

[Guy_]

For recent battery draining issues have a look at these posts it may apply. It might not be a watch problem at all.

@CheriVee  As your situation happened before the known issue it may be water ingression.

Probably best to also contact Fitbit Support directly. They may be able to help you.

[NJGB]

Same issue here! I can’t afford to purchase a new one every year or two. It might be time to go with a different brand. 

[CheriVee]

I agree.  Fitbit is too expensive to only last a year!

[CheriVee]

When the battery draining began, I did try to fix it by shutting my Fitbit down, also turned my Bluetooth on & off multiple times.  I changed the clock face, and also uninstalled the app and then reinstalled it.  None of it helped.  I will try contacting support again.  Earlier today the chat was not working.

[SunsetRunner]

Me too, Versa, about a year old. Battery draining on a daily basis.  Recharged this morning to 100%, received low battery notice this afternoon, recharged a second time today and now at 8 pm battery is at 30%%.  I don’t understand.  

--------------------------------

Chat does not work now at 8 pm EST. 

[EdsonFitbit]

Hello everybody, thanks for visiting the Fitbit Community.

Our team is aware of some Fitbit Versa and Fitbit Versa 2 not holding a charge when syncing with iOS devices. They are currently working on a solution. Please be sure to keep your Fitbit devices and Fitbit app up-to-date to ensure you receive the quickest resolution. Thank you for your patience while dealing with this situation.

In the meantime, we recommend force quitting the Fitbit app on your iOS devices to prevent the battery from draining when syncing.

If you have any question, please let us know.

[KayeDee]

Thank you so much for FINALLY acknowledging there is a battery issue!

[CheriVee]

I could not get the chat to work yesterday either.   Very frustrating! 

[KayeDee]

Mine completely died too after a factory reset and trying all their suggestions.  That's when I called Customer Support and requested they elevate me to a supervisor because it was clear it was a frequently recurrent problem by all the complaints here in the community chat. And their Twitter Help account said they were investigating. I used these facts and repeated them as appropriate in my conversation with the supervisor and insisted they replace it even though mine was out of warranty, i.e., not even 2 years old. They can't sell a $200 smart watch that dies in less than 2 years and expect us to accept it without a fair and equitable resolution.  And that is a replacement. 

[Guy_]

@KayeDee   Yes there's a bug in the factory reset under some conditions. They should do the right thing and replace it regardless

They did replace mine. 

[CheriVee]

Thanks for the information KayeDee!  I will definitely be calling.   After only 14 months, it should not be having these issues.  Fitbit should be standing behind their products.

[Debosama]

Hi @EdsonFitbit ,

How can I keep my Fitbit up-to-date now that it's unresponsive because of a previous update ?

What is Fitbit's plan for these devices?